Contact Us

Have a question, suggestion, or want to get in touch? We’d love to hear from you.

What can we help with?

Pick the matching category on the form above so your message gets to the right person.

General enquiry

Feedback on a listing, a question about how the site works, a correction, or just to say hi.

Bookings

We're an independent directory and don't take or manage bookings. To book, use the Contact button on the venue's listing page, or the phone number and website shown there.

Find the venue →

Complaint / refund

Payments and refunds are between you and the venue — we can't assist with disputes. Please raise it with the venue directly via the contact details on their listing page.

Find the venue →

Suggest a venue

Know somewhere great that isn't on the site yet? Tell us and we'll add it — or use the quick submission form below.

Suggest a place →

Business & advertising

Own or manage a venue? List it, activate the free business account for a venue we already list, or talk to us about partnerships and advertising.

List your venue →

Report a bug

Something broken or behaving oddly? Let us know what you were doing, what you expected, and what happened — screenshots and the page URL help us fix it faster.

Privacy

Data access, deletion, or any other privacy request. Please use the privacy category on the form so we can route it to the right place.

Read our privacy policy →

Common questions

I run a venue. How do I take control of my listing?+
Head to your venue's page and click Activate your free business account, or start from Family Action for Business. Once you're verified you can edit details, add photos and booking links, and respond to families directly. Free.
Can you remove or update a listing?+
Yes. Email us with the venue name and what's wrong (closed, moved, incorrect details) and we'll fix it. If you're the owner, activating the free business account on the venue's page is the fastest path to ongoing control.
Do you charge families to use the site?+
No — browsing, searching, and booking through venue links is free. The site is funded by venue sponsorships and partnerships.

For privacy-related requests, please see our privacy policy.