Gallagher Aquatic Centre

“I have had an ankle injury for 3 weeks, and I really wanted to get my water walking going, it took me so long to get to reception at Gallagher pools on my crutches, The team on Tuesday night, Mcauley and Tony got the wheelchair out for me right up to the water, to the shower, then to my car and made me feel light as a feather and no bother to them with alot of encouragement. Thank you team for going above and beyond, you made me feel valued. Much Aroha to you both. Thank you again ♥️ Lee”

“Good swimming classes with well-trained and cooperative teachers. The environment is clean and well-maintained. However, the management and technology used could be improved. The entry procedure for the pool is inconsistent—some weeks, they require a card swipe, while other times, they don’t. Some time need band on the hand to enter some times not.This makes it difficult to predict how early we need to arrive for class.”

“Watch out for this instructor named Lora who's supposedly teaching swimming lessons for under 7 year olds. From the overall reactions of other staff to the incident, its not Lora's first negative feedback. My daughter and wife had a negative experience with her. Note that my wife pre-informed Lora that it was my daughters first time and she could see that my 5 yr old could barely reach the water level height. My wife very rarely complains about these things and usually lets most little errors slip, but this was that one time that really offended her and my daughter so here I am being obliged to caution others: -poor communication with my child and wife -poor interpersonal skills and absence of professionalism - demeaning gestures -no attempt or apology from Lora during, immediately after and 1 week after. I do appreciate management and other staff who are sensible and offered a general apology from the facility, everyone except Lora. So if you go to this facility, ask who your childs instructor is. If its Lora then head for the hills.”

“Lamest pools ever. Can't bomb, can't have kids on shoulders they say everything is too dangerous. Diving head first is considered more dangerous than bombing. If it were about safety than diving should be banned and why is it ok to bomb when you pay for it? You guys take the fun out of playing in the water.”